FAQs

FAQs for company

Q: How is PAIERS brand?
Paiers is famous Top 3 brand professional makeup commodity manufacturer of China, has:
-10 years: metal spatulas manufacturer experience.
-5000 square meters factory
-12 months after-sales guarantee period

Q: What Certifications do you have?
ISO9001, CE, SGS certifications etc. 100% virgin materials be offered and quality check before each of shipment.

Q: What is Paiers products after-sales service?
All Paiers products guarantee the right to free replacement and refund service during 12 months guarantee period.
Lifetime maintenance will be provided after 12 months guarantee period expires.

Q: What is your Payment methods?
Accept payment via T/T (Bank transfer), Western Union and Paypal.
Accept L/C at sight (bulk order).

Q: How long is your production time?
2 working days for sample order.
25-30 working days for bulk order.

Q: What is the shipping way?
20-30 days by sea to your nearest seaport.
2-5 days by air to your nearest airport.
3-5 days by express to your doorstep.

FAQs for products

Q: What kind of bamboo series packaging you can provide?
Various cosmetic bottles, cream jars, pumps, lipstick tubes, eyelash tubes, soft tubes etc.
The components of each packaging can be glass or plastic for selection.

Q: Is it possible to customization for special orders?
Yes.
Support to produce the products based on your appearance design.
Support to produce the products based on your preferred materials.

Q: What kind of material do you use?
Metallic kirsite materials be offered for makeup spatulas.
100% virgin real nature bamboo materials for bamboo series packaging.
PE materials for soft tubes.

Q: Is it possible use wooden to replace bamboo to produce wooden series packaging?
Yes.
Several packaging have successfully used wood materials, and we also guarantee the quality of nature wooden packaging.

Q: How is the product quality? The estimate life time?
Product would undergo QC strict quality inspection before shipment.
The estimate life time is 5 years, it accord to the customer using situation.

Q: Do you provide product components separately?
Yes.We also sell the components of each product separately.

Q: What is the MOQ?
MOQ (minimum order quantity) is 5,000 pieces of each product.

Q: What is the packing details?
Each product is individually packaged in small poly bag, then be centrally packed into standard corrugated cartons.